Refund & Cancellation Policy
[Your Legal Entity Name] · Effective [Effective date]
1. Overview
This Refund & Cancellation Policy applies to paid subscriptions to the Hierly Service provided by [Your Legal Entity Name]. Please read it together with our Terms of Service.
2. Free trial
Where a free trial is offered, you may evaluate the Service during the trial period at no charge. You will not be charged unless you choose to subscribe to a paid plan. If you do not subscribe, access is limited or paused when the trial ends; your data is retained for a limited period during which you may subscribe to restore access.
3. Subscription charges
Paid plans are billed in advance for the applicable period (for example, monthly). Charges are presented and confirmed at the time of purchase, inclusive of applicable taxes where required. By subscribing, you authorise the recurring or one-time charge as described at checkout.
4. Cancellation
You may cancel your subscription at any time from your account settings or by contacting us. On cancellation, your plan remains active until the end of the current paid period, after which it will not renew. You may also delete your organisation entirely at any time, which ends the subscription and erases your data as described in the Privacy Policy.
5. Refunds
Fees for a billing period that has already begun are generally non-refundable, except where required by law or expressly stated otherwise. We may, at our discretion, provide a pro-rated or full refund in cases such as a confirmed billing error on our part or an extended failure of the Service attributable to us. To request a refund, contact us within [7] days of the charge with your account details and the reason. [Set your own refund window and conditions with counsel.]
6. Manual & offline payments
Where access is activated following a manual or offline payment, the same cancellation and refund principles apply. Any refund will be made to the original source of payment, where feasible, within a reasonable period after approval.
7. Contact
For billing questions, cancellations, or refund requests, contact support@hierly.app.
Questions? Contact support@hierly.app.